No matter how many reviews you read or pictures you look at, online shopping can be hard and nothing beats trying things on for yourself or seeing it in person.

We’re confident that you’ll fall in love with your order but for whatever reason you need to return, please kindly read the below.

This policy is applicable from January 2026 and applies to purchases made directly through www.sunsuplifestyle.com or at official Sunsup Ltd stores. Items purchased from third-party stockists are subject to the retailer’s own returns policy.

30 Day Returns

Under consumer law, you may return eligible items within 14 days of delivery if you change your mind. We have extended this to 30 days for all our customers. 

Items Eligible for Return

Items must be unworn, unused, and in their original condition.

All original packaging and materials must be included.

Return shipping costs are the customer’s responsibility and expense.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns on:

Items that have been clearly used

How to Request a Return

Email support@sunsuplifestyle.com as soon as possible and within 30 days. Please include the following:

Your order number 

The item(s) you wish to return, including colour and size if required

The reason for the return

Return shipping costs are the customer’s responsibility.

Refund Options

Once your return has been received back to our warehouse, your refund will then be processed within 5–14 working days after inspection. Shipping costs are non-refundable.

Order Processing & Changes

We pride ourselves on extremely fast fulfilment. Once your order is confirmed, this is sent to our fulfilment team directly and they will start to dispatch your order. As of this, it is very unlikely that we would be able to cancel or amend your order once it has been placed. Please make sure to double-check your details before completing your purchase.

Faulty Items & Replacements (90 Days)

Reporting a Fault

Please contact us within 90 days of delivery with:

Your order number

Clear photo or video evidence of the issue

Lost Parcels

Once your parcel has been handed to the courier, responsibility transfers to the delivery provider. However, if your parcel appears lost, please contact us and we will assist you as best we possibly can, in finding a resolution.

Website & Pricing Errors

In the unlikely event of a website or pricing error, we reserve the right to cancel the order and issue a full refund for the amount paid.

Contact Us

For assistance, please contact us by emailing us to support@sunsuplifestyle.com. We aim to respond within 48 working hours.