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FAQ

Shipping

Do you ship internationally?

Yes! We ship our outdoor gear worldwide. Shipping times and costs vary by location and will be calculated at checkout.

How long will it take to get my order?

It depends on where you are. For standard UK orders, we ship the same day via Royal Mail 48 Hour Service. For most deliveries you should receive your order within 2 days.

What shipping carriers do you use?

We partner with Royal Mail for all our deliveries.

Returns

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. All orders include a 30 day hassle free returns process.

General

Can I sign up to your newsletter?

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Paddle Boards

How do I store my board during the winter?

If possible, store your board slightly deflated in a cool, dry place out of direct sunlight. If you need to keep it in the bag, ensure it is completely dry before rolling it up to prevent mould and material degradation.

Changing Robes

How do I choose the right size changing robe?

Our robes are designed to be oversized. The extra room allows you to pull your arms inside to change out of a wetsuit comfortably. If you are between sizes, we recommend sizing down unless you prefer a very baggy fit.

Are your robes waterproof or just water resistant?

Our robes feature a high-performance waterproof outer shell (rated to 10,000mm) and taped seams. They are built to withstand heavy rain and freezing winds while the inner fleece wicks water away from your skin.

Dry Bags

How do I get a water tight seal on my dry bag?
  1. Align the top edges.
  2. Roll the top down tightly at least three times.
  3. Clip the buckles together.

Pro Tip: Rolling it four times is even better if you’re heading into choppy water.

Is my dry bag submersible?

Our dry bags are made to be waterproof. However, they are not designed for prolonged underwater use or diving. Always leave a pocket of air inside to help the bag float if it falls overboard!

Need more help?

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